{"id":9221,"date":"2024-12-03T16:01:50","date_gmt":"2024-12-03T21:01:50","guid":{"rendered":"https:\/\/shepherd.org\/?page_id=9221"},"modified":"2025-03-09T14:52:21","modified_gmt":"2025-03-09T18:52:21","slug":"appointments","status":"publish","type":"page","link":"https:\/\/shepherd.org\/treatment\/services-clinics\/ms-institute\/appointments\/","title":{"rendered":"MS Institute Appointments &amp; Referrals"},"content":{"rendered":"<div class=\"hero-container hero-container__hero-small_image\">\n  <div class=\"hero hero-small_image\">\n    <div class=\"hero__title_container\">\n      <h1 class=\"hero__title\">\n                  Appointments &#038; Referrals\n              <\/h1>\n              <nav class=\"breadcrumbs\" aria-label=\"Breadcrumb\">\n\t<ol class=\"breadcrumbs__list\">\n\t\t\t\t\t<li><a href=\"https:\/\/shepherd.org\">Home<\/a><\/li><li><a href=\"\">Pages<\/a><\/li>\n\t\t\t<\/ol>\n<\/nav>      \n          <\/div>\n          <div class=\"hero__image-container\">\n        <img decoding=\"async\" src=\"https:\/\/shepherd.org\/wp-content\/uploads\/2024\/08\/ms-clinic-staff-3.jpg\" alt=\"Two female medical assistants manage administrative duties behind a nursing station.\"\/>\n      <\/div>\n      <\/div>\n  <\/div>\n\n\n<div class=\"paragraph-widget paragraph-widget--link-block idf-block\">\n\t<div class=\"link-block\">\n\t\t\t\t\t<h2 class=\"link-block__label\">Explore this Clinic<\/h2>\n\t\t\t\t<ul>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shepherd.org\/services\/ms-institute\/\" >\n\t\t\t\t\t\tMultiple Sclerosis Institute\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shepherd.org\/treatment\/conditions\/multiple-sclerosis\/overview\/\" >\n\t\t\t\t\t\tLearn About MS\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shepherd.org\/treatment\/services-clinics\/ms-institute\/treatment\/\" >\n\t\t\t\t\t\tTreatment &#038; Services\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shepherd.org\/treatment\/services-clinics\/ms-institute\/care-team\/\" >\n\t\t\t\t\t\tYour Care Team\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\t<\/div>\n<\/div>\n\n\n<div class=\"paragraph-widget paragraph-widget--text-html\">\n\t<div class=\"idf-block text-content\">\n\t\t<h2>Comprehensive MS care starts with your first visit<\/h2>\n<p>The Andrew C. Carlos MS Institute \u2014 which encompasses the MS medical clinic, the Eula C. and Andrew C. Carlos Rehabilitation and Wellness Program, and research \u2014 is one of the nation\u2019s most respected centers for multiple sclerosis care and treatment. Here, you\u2019ll find expert medical professionals who treat you with care, respect, humor, and hope.<\/p>\n<p>Your journey with us begins with a comprehensive patient evaluation. From there, we\u2019ll create a personalized care plan tailored to your needs. This plan may include ongoing medical care, physical, occupational, and speech therapy, wellness planning, mental health support, education, and more \u2014 all designed to support you.<\/p>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"paragraph-widget paragraph-widget--text-html\">\n\t<div class=\"idf-block text-content\">\n\t\t<h2>How to request an appointment with the medical clinic, rehabilitation program, and wellness program<\/h2>\n<p>The Andrew C. Carlos MS Institute at Shepherd Center requires a referral for all new patients from a licensed healthcare provider. This allows us to streamline care for those in need of our services. The information below will help you learn how to request an appointment.<\/p>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"paragraph-widget paragraph-widget--accordion idf-block accordion\" id=\"accordionFlush2684\">\n            <div class=\"accordion__accordion\">\n      <h3 class=\"accordion__title\" id=\"flush-heading_2684_1\">\n        <button class=\"accordion__trigger\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse_2684_1\" aria-expanded=\"false\" aria-controls=\"flush-collapse_2684_1\">\n          Medical clinic<span class=\"sp-before-icon\"><\/span>\n        <\/button>\n      <\/h3>\n      <\/h2>\n      <div role=\"region\" id=\"flush-collapse_2684_1\" class=\"accordion__content\" aria-labelledby=\"flush-heading_2684_1\" data-bs-parent=\"#accordionFlush2684\">\n        <div class=\"accordion__content-wrap text-content\"><h4>New patient appointments<\/h4>\n<p>The Andrew C. Carlos Multiple Sclerosis Institute accepts new patients with referrals from healthcare providers and specialists.<\/p>\n<p>To learn how to begin the referral process, please call our case manager at <a href=\"tel:404-603-4962\">404-603-4962<\/a> from 8:00 a.m. to 4:00 p.m. ET, Monday through Friday.<\/p>\n<h4>Current and returning patient appointments<\/h4>\n<p>If you are currently receiving care at the Andrew C. Carlos Multiple Sclerosis Institute, you can request an appointment by calling <a href=\"tel:404-355-1144\">404-355-1144<\/a> from 8:00 a.m. to 4:00 p.m. ET, Monday through Friday.<\/p>\n<\/div>\n                                  <\/div>\n    <\/div>\n          <div class=\"accordion__accordion\">\n      <h3 class=\"accordion__title\" id=\"flush-heading_2684_2\">\n        <button class=\"accordion__trigger\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse_2684_2\" aria-expanded=\"false\" aria-controls=\"flush-collapse_2684_2\">\n          MS rehabilitation<span class=\"sp-before-icon\"><\/span>\n        <\/button>\n      <\/h3>\n      <\/h2>\n      <div role=\"region\" id=\"flush-collapse_2684_2\" class=\"accordion__content\" aria-labelledby=\"flush-heading_2684_2\" data-bs-parent=\"#accordionFlush2684\">\n        <div class=\"accordion__content-wrap text-content\"><h4>New patient appointments<\/h4>\n<p>The Eula C. and Andrew C. Carlos Multiple Sclerosis Rehabilitation and Wellness Program accepts new patients with referrals from healthcare providers and specialists.<\/p>\n<p>To learn how to begin the referral process, please call our new patient coordinator at <a href=\"tel:404-367-1231\">404-367-1231<\/a> from 8:00 a.m. to 4:00 p.m. ET, Monday through Friday.<\/p>\n<p>If you are a current patient at our medical clinic, please discuss a referral with your care team.<\/p>\n<h4>Current and returning patient appointments<\/h4>\n<p>If you are currently receiving care at the Eula C. and Andrew C. Carlos Multiple Sclerosis Rehabilitation and Wellness Program, you can request an appointment by calling <a href=\"tel:404-603-4966\">404-603-4966<\/a> from 8:00 a.m. to 4:00 p.m. ET, Monday through Friday.<\/p>\n<\/div>\n                                  <\/div>\n    <\/div>\n          <div class=\"accordion__accordion\">\n      <h3 class=\"accordion__title\" id=\"flush-heading_2684_3\">\n        <button class=\"accordion__trigger\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse_2684_3\" aria-expanded=\"false\" aria-controls=\"flush-collapse_2684_3\">\n          MS wellness<span class=\"sp-before-icon\"><\/span>\n        <\/button>\n      <\/h3>\n      <\/h2>\n      <div role=\"region\" id=\"flush-collapse_2684_3\" class=\"accordion__content\" aria-labelledby=\"flush-heading_2684_3\" data-bs-parent=\"#accordionFlush2684\">\n        <div class=\"accordion__content-wrap text-content\"><p>The Eula C. and Andrew C. Carlos Multiple Sclerosis Rehabilitation and Wellness Program offers a comprehensive wellness program open to all individuals and led by exercise physiologists.<\/p>\n<p>Current patients in our medical clinic or rehabilitation program and those not currently receiving care at MS Institute at Shepherd Center can reach out to <a href=\"mailto:mswellness@shepherd.org\">mswellness@shepherd.org<\/a> to express interest in joining. A member of our Wellness team will be in touch with further details.<\/p>\n<\/div>\n                                  <\/div>\n    <\/div>\n  <\/div>\n\n\n<div class=\"paragraph-widget paragraph-widget--text-html\">\n\t<div class=\"idf-block text-content\">\n\t\t<h2>Appointment policies<\/h2>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"paragraph-widget paragraph-widget--accordion idf-block accordion\" id=\"accordionFlush5851\">\n            <div class=\"accordion__accordion\">\n      <h3 class=\"accordion__title\" id=\"flush-heading_5851_1\">\n        <button class=\"accordion__trigger\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse_5851_1\" aria-expanded=\"false\" aria-controls=\"flush-collapse_5851_1\">\n          Cancellations<span class=\"sp-before-icon\"><\/span>\n        <\/button>\n      <\/h3>\n      <\/h2>\n      <div role=\"region\" id=\"flush-collapse_5851_1\" class=\"accordion__content\" aria-labelledby=\"flush-heading_5851_1\" data-bs-parent=\"#accordionFlush5851\">\n        <div class=\"accordion__content-wrap text-content\"><p>It is very important that you attend all scheduled appointments. Availability in the MS Institute is limited, and a missed appointment can impact timely treatment for you and others.<\/p>\n<p>While we understand that emergencies and other unexpected situations do arise, we request you <strong>provide us with a 24-hour notice in the event you are unable to make an appointment and need to reschedule.<\/strong><\/p>\n<\/div>\n                                  <\/div>\n    <\/div>\n          <div class=\"accordion__accordion\">\n      <h3 class=\"accordion__title\" id=\"flush-heading_5851_2\">\n        <button class=\"accordion__trigger\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-collapse_5851_2\" aria-expanded=\"false\" aria-controls=\"flush-collapse_5851_2\">\n          Arriving on time<span class=\"sp-before-icon\"><\/span>\n        <\/button>\n      <\/h3>\n      <\/h2>\n      <div role=\"region\" id=\"flush-collapse_5851_2\" class=\"accordion__content\" aria-labelledby=\"flush-heading_5851_2\" data-bs-parent=\"#accordionFlush5851\">\n        <div class=\"accordion__content-wrap text-content\"><p>Please arrive 30 minutes ahead of your appointment time.<\/p>\n<p>If you arrive less than 15 minutes before your appointment time, we may need to reschedule your appointment. Your time with the provider is very important and arriving 15 minutes before your appointment time ensures that our nursing staff can prepare you for your visit and the providers are able to meet all your needs.<\/p>\n<\/div>\n                                  <\/div>\n    <\/div>\n  <\/div>\n\n\n<div class=\"paragraph-widget paragraph-widget--text-html\">\n\t<div class=\"idf-block text-content\">\n\t\t<h2>Preparing for your first appointment<\/h2>\n<p>We want to make the most of your visit here just as much as you do. Here are some tips on what to do before your first evaluation.<\/p>\n<ul>\n<li>List questions and topics you&#8217;d like to discuss with your care team.<\/li>\n<li>List of injuries you\u2019ve had.<\/li>\n<li>Document the symptoms you are experiencing and for how long.<\/li>\n<li>Bring a care partner who can act as a second set of ears, take notes and prompt you if you forget anything.<\/li>\n<li>Ask for clarity on anything you don&#8217;t understand. Medical terms can be daunting, and we want you to feel confident while you&#8217;re here and after you leave.<\/li>\n<\/ul>\n<h3>What to bring<\/h3>\n<p>For your first evaluation appointment, please also bring with you the following:<\/p>\n<ul>\n<li>Driver&#8217;s license or photo ID<\/li>\n<li>Insurance card(s)<\/li>\n<\/ul>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"paragraph-widget paragraph-widget--text-html\">\n\t<div class=\"idf-block text-content\">\n\t\t<h2>How to find us<\/h2>\n<p>The MS Institute is located within Shepherd Center in Atlanta and is easily accessible from Interstates 75\/85 and offers free parking for all patients.<\/p>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"paragraph-widget paragraph-widget--multi-column-content idf-block is-layout-flex wp-container-2 wp-block-columns\">\n\t<div class=\"multi-column-content\">\n\t\t\t\t\t<div class=\"multi-column-content__column is-layout-flow wp-block-column\">\n\t\t\t\t<div class=\"text-content\">\n\t\t\t\t\t<div class=\"text-body\"><h3>Clinic<\/h3>\n<ul>\n<li><strong>Location:<\/strong>\u00a0<a href=\"https:\/\/shepherd.org\/about\/locations\/shepherd-center\/\">Shepherd Center Main Campus<\/a>, 1st Floor (located across from security desk)<\/li>\n<li><strong>Address:<\/strong>\u00a02020 Peachtree Road NW, Atlanta, GA 30309<\/li>\n<li><strong>Phone:<\/strong>\u00a0<a href=\"tel:404-352-2020\">404-352-2020<\/a><\/li>\n<li><strong>Hours:<\/strong> Monday-Friday: 8:00 a.m. \u2013 4:00 p.m. ET<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"multi-column-content__column is-layout-flow wp-block-column\">\n\t\t\t\t<div class=\"text-content\">\n\t\t\t\t\t<div class=\"text-body\"><h3>Rehabilitation and Wellness<\/h3>\n<ul>\n<li><strong>Location:<\/strong>\u00a0<a class=\"\" title=\"\" href=\"https:\/\/shepherd.org\/about\/locations\/woodruff-residences\/\">Woodruff Family Residence Center<\/a>, Plaza Level<\/li>\n<li><strong>Address:<\/strong>\u00a02020 Peachtree Road NW, Atlanta, GA 30309<\/li>\n<li><strong>Phone:<\/strong>\u00a0<a href=\"tel:404-352-2020\">404-352-2020<\/a><\/li>\n<li><strong>Hours:<\/strong> Monday-Friday: 8:00 a.m. \u2013 4:00 p.m. ET<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"paragraph-widget paragraph-widget--link-block idf-block\">\n\t<div class=\"link-block\">\n\t\t\t\t\t<h2 class=\"link-block__label\">Continue Exploring<\/h2>\n\t\t\t\t<ul>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shepherd.org\/about\/contact-us\/\" >\n\t\t\t\t\t\tContact Us\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shepherd.org\/admissions\/costs\/\" >\n\t\t\t\t\t\tCosts &amp; Insurance\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shepherd.org\/admissions\/patient-experience\/housing\/\" >\n\t\t\t\t\t\tHousing Options\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shepherd.org\/admissions\/patient-experience\/amenities\/\" >\n\t\t\t\t\t\tAmenities &amp; Services\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to make an appointment with the MS Institute at Shepherd Center.<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":9183,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"_tec_requires_first_save":true,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":""},"categories":[],"class_list":["post-9221","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Appointment Requests with MS Specialists | Shepherd Center<\/title>\n<meta name=\"description\" content=\"Learn how to make an appointment with the MS Institute at Shepherd Center.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shepherd.org\/treatment\/services-clinics\/ms-institute\/appointments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MS Institute Appointments &amp; 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